Post by account_disabled on Feb 25, 2024 3:00:54 GMT -6
Although accessibility is a right for all citizens, in practice, the reality is that the professional attitude does not extend to all workshops, as many professionals do not look for ways to serve PWD customers in the most appropriate way.
For this reason, adapting service to increase accessibility is a way of contributing to inclusion and quality of life for the group of PWD drivers who need to maintain their vehicles .
If you are interested in the topic and want to discover the best strategies for your workshop to be suitable for accessible service to PCD customers, continue reading this post and we will present all the details. Check out!
How important is adequacy in service for Phone Number List PWD customers?
By adapting service to PCD customers, you guarantee an improvement in the quality of life of people with disabilities and improve the mechanic's service , since it is essential to analyze the consumer's profile to delight your customer.
Therefore, accessibility is a principle that must be followed in all commercial establishments that wish to reach all types of customers and contribute to the development of an inclusive environment that generates social results. The most common PCD driver examples are:
hearing impaired;
physically disabled.
It is also worth highlighting that the ideal is to consult the PCD client about the best way to serve them, as this way it is possible to be more assertive. It is essential to keep the PWD driver safe and comfortable at all times.
What are the best ways to communicate with the PCD public?
When providing customer service , it is normal that many people do not know how to communicate with this audience effectively. To help, below we will present the right ways to communicate with PCD customers.
Communicate normally
When talking to PWD clients, whether hearing or physically impaired, it is important that you treat them normally, in the same way as with your other clients, unless they ask you to speak louder or slower.
When communicating with a hearing-impaired PCD driver, it is important to speak clearly, pronouncing the words well, but without exaggeration, and always facing the person (and not from the back or side) so that their mouth is visible . It is also important to avoid holding something or gesturing with your hand in front of your mouth so that your child can read lips without interference.
Motorcycle maintenance
Make yourself available to the customer
It is also important to make yourself available to the customer for whatever they need. They need to feel confident in you as a professional and that you are in an inclusive environment. If you offer help to the PCD client, wait for your offer to be accepted before taking any action and ask for the most appropriate way to do so. Furthermore, do not feel offended if your assistance is refused, as there are certain activities that can be carried out more easily without assistance.
Understand the differences
It is normal to find people who change their behavior when faced with a person with a disability, due to a lack of information. There are also those who adopt an exaggeratedly gentle and overprotective approach. It is essential to accept difference naturally and treat people with disabilities in the same way as other clients, that is, with attention, respect and common sense.
Avoid over or underestimating the difficulties and possibilities of a PWD, as these people can and want to take responsibility for their choices. In this way, it is not necessary to provide special assistance to the PCD driver, but it must be adequate and inclusive, respecting the customer and their wishes.
For this reason, adapting service to increase accessibility is a way of contributing to inclusion and quality of life for the group of PWD drivers who need to maintain their vehicles .
If you are interested in the topic and want to discover the best strategies for your workshop to be suitable for accessible service to PCD customers, continue reading this post and we will present all the details. Check out!
How important is adequacy in service for Phone Number List PWD customers?
By adapting service to PCD customers, you guarantee an improvement in the quality of life of people with disabilities and improve the mechanic's service , since it is essential to analyze the consumer's profile to delight your customer.
Therefore, accessibility is a principle that must be followed in all commercial establishments that wish to reach all types of customers and contribute to the development of an inclusive environment that generates social results. The most common PCD driver examples are:
hearing impaired;
physically disabled.
It is also worth highlighting that the ideal is to consult the PCD client about the best way to serve them, as this way it is possible to be more assertive. It is essential to keep the PWD driver safe and comfortable at all times.
What are the best ways to communicate with the PCD public?
When providing customer service , it is normal that many people do not know how to communicate with this audience effectively. To help, below we will present the right ways to communicate with PCD customers.
Communicate normally
When talking to PWD clients, whether hearing or physically impaired, it is important that you treat them normally, in the same way as with your other clients, unless they ask you to speak louder or slower.
When communicating with a hearing-impaired PCD driver, it is important to speak clearly, pronouncing the words well, but without exaggeration, and always facing the person (and not from the back or side) so that their mouth is visible . It is also important to avoid holding something or gesturing with your hand in front of your mouth so that your child can read lips without interference.
Motorcycle maintenance
Make yourself available to the customer
It is also important to make yourself available to the customer for whatever they need. They need to feel confident in you as a professional and that you are in an inclusive environment. If you offer help to the PCD client, wait for your offer to be accepted before taking any action and ask for the most appropriate way to do so. Furthermore, do not feel offended if your assistance is refused, as there are certain activities that can be carried out more easily without assistance.
Understand the differences
It is normal to find people who change their behavior when faced with a person with a disability, due to a lack of information. There are also those who adopt an exaggeratedly gentle and overprotective approach. It is essential to accept difference naturally and treat people with disabilities in the same way as other clients, that is, with attention, respect and common sense.
Avoid over or underestimating the difficulties and possibilities of a PWD, as these people can and want to take responsibility for their choices. In this way, it is not necessary to provide special assistance to the PCD driver, but it must be adequate and inclusive, respecting the customer and their wishes.
